Whether you represent a buyer or a provider, looking at a system evaluation or approaching a contract review or reprocurement, it is essential to know the current status of services before contemplating the terms of a future renewal or change. Many procurements fail to deliver hoped-for efficiencies because the starting point is not properly understood and existing problems have been left unidentified and unaddressed.
Operational Audits
An operational audit can represent an excellent investment when contemplating any of these situations. As a buyer, the information provided by an operational audit of an existing service can provide valuable information in determining a service specification, financial, contract management and other operational terms. As a provider, an audit may help to identify areas for improvement or over-delivery of an existing service which in turn may assist in more efficiency in service provision and identifying opportunities to address problems before they become critical.
Examples of our Recent Work:
